We strongly suggest trying a quick search of our Knowledge Base for the answer to your question. Type in a search term or keyword into the provided field and once you click Enter, a list of search results will appear to drive faster self service! This resource is open 24/7!

Using the orange widget located on the bottom right-hand corner of your Studio account, or the knowledge base, select 'Send us a Message' and continue with selecting the choosing what you need help with so we can best assist!

If a live agent is available, they will take your chat and continue with your conversation.

Please note, that this is not always a live chat. In the case of not being able to get to your request immediately, we will get to it as soon as we can and continue in e-mail if needed!

Once the team responds, your widget will update with their message, as well as send you an email so you can choose how to respond!

Send us an email! Support@studio.xplortechnologies.com
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This will leave a message with the team and we will get back to you as soon as possible!

For all support inquiries/issues, we ask for as much detail as possible. This ensures we can help you with more detail.

Be Specific - When emailing or leaving Support a message, please include the fine details of your issue.

See the examples below:

Non-Specific Ex; "Some Customers cannot book into our class this Thursday..."

Specific Ex; "Jose Daniels and Mary Shaffer could not book a spot in our Thursday 12 PM Bootcamp. They have the Boot Camp monthly membership which is part of the Events Series Type. This class is set up as an event"