You can reduce the chance of client no-shows by setting up Xplor Studio to automatically send SMS text messages directly to your members, reminding them of their upcoming bookings. To set this up, follow the instructions below:
Step 1: Configure SMS Sender ID
To change the Sender ID to your own business name, Go to Settings > Notifications > SMS Text Reminders > Scroll to the bottom to Other Settings
Step 2: Configure SMS Templates
Go to Settings > Templates
Locate the template that you'd like to customize.
Customize (see below)
Preview & Save!
STEP 3: Set Reminder Timeframes
You can set the time a specific reminder is sent and customize the timeframe in which SMS reminders are sent. To get started, go to Settings > Notifications > SMS Text Reminders.
Specific Reminder Timeframes:
Set time before appointment/class OR
Set time/day this reminder will send
Set ALL SMS Text Reminders to be sent during a timeframe:
Standard 8am to 9pm OR
Set your own timeframe
TIP: Restrict reminders to only send during suitable time windows...your member might not appreciate an SMS at 3am!...or would they? ;)
